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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Dave Parker

August 1, 2026

5  out of  5
rating by Dave Parker
"Always a pleasure dealing with all staff! Have had a variety of things over the years that these Associates have been extremely polite, professional and efficient in assisting us with. Would also like to commend Kaitlin for always being so eager along the way to assist us with questions and issues. Would highly recommend Lee Lofton State Farm Agency!"
We responded:
"Thanks so much for the great review! We’re thrilled to hear you had such a positive experience with our insurance team here in Sevierville. "
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Maria Marrero

July 30, 2026

5  out of  5
rating by Maria Marrero
"Heather was wonderful !! She helped us with our car insurance, homeowners insurance and life insurance. She answered all our question and followed up to ensure all our paperwork was received in a timely manner. She is very pleasant and we highly recommend this office."
We responded:
"Wow - thank you for the amazing 5-star review! It means a lot to our team here in Sevierville to know you had such a great experience with us. "
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Shane Patterson

July 27, 2026

5  out of  5
rating by Shane Patterson
"Danielle has assisted me with my insurance needs for many years and I would recommend her for both new and experienced property owners. Great communication, follow-ups and simplicity."
We responded:
"Shane thank you so much! We appreciate your business over the years and especially the kind words for Danielle! She does a great job for all our people! "
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Susan Bouchillon

July 24, 2026

5  out of  5
rating by Susan Bouchillon
"This office has been responsive and professional with all of our insurance needs"
We responded:
"Susan, thank you for taking the time to leave such a great review - we’re so grateful for your feedback! "
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Allen Vosburg

July 23, 2026

5  out of  5
rating by Allen Vosburg
"We absolutely love Kaitlin.She's very smart, knowledgeable, and I don't know what my family and I would do without her."
We responded:
"Thank you so much for the 5 stars, Allen! We really appreciate your support. If you ever need anything, feel free to reach out anytime. "
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Fane Fisher

July 23, 2026

5  out of  5
rating by Fane Fisher
"Lee Lofton’s office is definitely a 5 star office. We have been with them for several years. We always have Katlyn help us. She is very efficient & very knowledgeable on anything we ask her."
We responded:
"Fane, thank you so much for the 5-star rating! If you ever have questions or need assistance, our team is always here to help. "
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Lairen Spillers

July 23, 2026

5  out of  5
rating by Lairen Spillers
"I have had nothing but a marvelous experiences with Lee Loftin. My person is Heather Pell who has been on spot about anything I needed help with or had a question about. From car, home insurance to filing a claim . She is very sweet, professional and knowledgeable about any insurance questions I have. I love this agency. It’s a pleasure to see her smiling face when I go in. Great office"
We responded:
"Lairen, thank you for the fantastic review! We’re always here to support you with your insurance needs in Sevierville. "
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Carter Kilgore

July 23, 2026

5  out of  5
rating by Carter Kilgore
"Great customer service usually work with Jessica but everyone in the office is helpful.
We have homeowners insurance through them and car insurance and we’ve had to use both and every question we’ve had we’ve always had answered. They’ve always been great to work with."
We responded:
"Thank you so much for the 5-star rating, Carter! I truly appreciate your support and am always here if you have any questions or need anything.  Feel free to reach out to my team and I anytime. - Your State Farm Agent, Lee Lofton "
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Mandy Wynn

July 18, 2026

5  out of  5
rating by Mandy Wynn
"Danielle at Lee Lofton State Farm has always provided outstanding customer service and truly goes above and beyond for her clients. She is knowledgeable, responsive, and always takes the time to answer my questions and make sure I understand my coverage. I appreciate how easy she makes the entire process and the genuine care she shows every time I need assistance. I highly recommend Danielle at Lee Lofton State Farm to anyone looking for an insurance agent who is professional, dependable, and committed to putting her clients first."
We responded:
"Hi Mandy, thank you for the wonderful review - I truly appreciate your positive feedback.  Please don’t hesitate to give my team a call if any concerns arise. - Lee Lofton, Your State Farm Agent "
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Jessica Kestner

July 17, 2026

5  out of  5
rating by Jessica Kestner
"I absolutely love going into the office. Everyone there is so NICE!"
We responded:
"Jessica, thank you for the fantastic rating! We’re committed to providing honest, reliable service, so we’re so glad that came through in your experience. "
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Omar Garcia

July 17, 2026

5  out of  5
rating by Omar Garcia
"The staff is the best, Jennifer is so nice person, make me feel comfortable anytime, good prices and good service"
We responded:
"Thanks so much for the 5 stars! We really appreciate your support - it means a lot to all of us here on Lee Lofton’s team. "
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Jesse H

July 17, 2026

5  out of  5
rating by Jesse H
"Called about homeowners insurance and Heather hooked me up cannot be happier!!"
We responded:
"Thank you for your review! If you ever have any questions or need assistance, we’re always here and happy to help. "
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Autumn Hurst

July 16, 2026

5  out of  5
rating by Autumn Hurst
"Danielle is great!"
We responded:
"Autumn, thank you for your 5-star review - we truly appreciate your feedback and are so glad you had a positive experience with our team here in Sevierville. If you need anything at all, don’t hesitate to reach out! - Your State Farm Agent Lee Lofton and Team "
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Bronze

July 16, 2026

5  out of  5
rating by Bronze
"Excellent and informative staff. A pleasure to deal with."
We responded:
"We’re so happy to hear you had a great experience - thank you for the wonderful 5-star review! We’d love to help anytime you need us down the road. "
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Joe Gilson

July 16, 2026

5  out of  5
rating by Joe Gilson
"My wife and I have been with State Farm insurance for over 40 years. Period. Overall, we’ve had a great experience with this company. Lee Lofton Insurance in Sevierville and their staff have been a great help to us always there. Answer questions help us with any insurance questions that we have Even showed us ways where we could save money on our insurance. This is a great office to deal with the people there are wonderful thank you guys for all you do."
We responded:
"Hi Joe, thank you for the wonderful review - I truly appreciate your positive feedback.  Please don’t hesitate to give my team a call if any concerns arise. - Lee Lofton, Your State Farm Agent "
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Angelica Jimenez

July 11, 2026

5  out of  5
rating by Angelica Jimenez
"Ms Meredith is so sweet. She answered all my questions very professional and didn't sound like a robot reading a script. She sounded like she really loved her job and helping people."
We responded:
"Thank you for the positive review! If you have any insurance-related questions or needs, please feel free to reach out. "
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Donald Smith

July 9, 2026

5  out of  5
rating by Donald Smith
"Good representation"
We responded:
"Thank you so much for the 5-star review of State Farm Agent Lee Lofton’s Team! We deeply appreciate your kind words here in Sevierville . "
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Andrew Godfrey

July 9, 2026

5  out of  5
rating by Andrew Godfrey
"Great office and representation of State Farm!"
We responded:
"Andrew, thank you for the fantastic rating! We are committed to delivering honest insurance information and reliable service, and we are glad that came through in your experience. "
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Jane Lowe

March 12, 2026

5  out of  5
rating by Jane Lowe
"Lee Lofton’s Agency is definitely a 5 star agency! They are very professional, courteous and timely! I highly recommend them!"
We responded:
"Thank you so much for the 5-stars, Jane! We hugely appreciate your feedback. If you ever want to chat about your insurance needs, we are here and happy to help! "
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Jack Dukes

December 31, 2025

5  out of  5
rating by Jack Dukes
"They were quick to get me insurance cheaper than the other company I was with very friendly I would definitely recommend this state farm thank you all I will be dealing with you all from here on out"
We responded:
"Thank you jack! We are so glad we could help! "
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Tony Stark

December 30, 2025

5  out of  5
rating by Tony Stark
"State Farm is definitely the best! Went to a competitor for a few months might’ve been slightly cheaper but horrible customer service. Rejoin Lee Loften at State Farm they are the best of the best!"
We responded:
"Thank you very much Tony - we appreciate you. "
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David Palfalvi

July 16, 2025

5  out of  5
rating by David Palfalvi
"I am constantly switching cars and being a pain but these people are TOO NICE and helpful"
We responded:
"Thank you David! We appreciate you ! And thanks so much for your continued business and kind words! "
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Sandy Mae

June 10, 2025

5  out of  5
rating by Sandy Mae
"Kaitlin Higdon is outstanding, she was very knowledgeable, responded quickly, went above and beyond to customize my policy for my needs. Highly recommend!"
We responded:
"Thank you for the kind words sandy! Kaitlin does a great job and so glad she could meet your needs! "
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karen orange

June 3, 2025

5  out of  5
rating by karen orange
"Lee Lofton's office is the best! Highly professional. We have been using their services since 2007 and would not go anywhere else."
We responded:
"Thank you Karen as you guys were my official first customers 18 years ago. Thank you so much for your business and trusting us over these years! "
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Vince Palmieri

May 31, 2025

5  out of  5
rating by Vince Palmieri
"Danielle and the lofton team has been terrific..they handled both my recent purchases with professionalism and ease. In addition to being the most competitive from a price standpoint. Great go to organization!!"
We responded:
"Thank you Vince! So nice to hear and Danielle has been great for our customers for years! So nice to hear and thanks for your business! "